Privacy Policy

Russett Southwest

This Privacy Policy explains how Russett Southwest (“we,” “us,” or “our”) collects, uses, and shares consumer data. By using our website, russettsouthwest.com, and by providing your information to us, you are accepting the practices described in this policy.

Data Collection

We collect your phone number when you sign up for alerts, as well as other information you provide when you use our services (e.g., user preferences, contact details through our “Contact Us” page or feedback forms). This may include names, email addresses, mailing addresses, and phone numbers.

Data Use

We use your information to send you appointment reminders, account notifications, updates, and promotions related to our services. We may also use your data to respond to your inquiries and provide customer support.

SMS/Text Messaging Program

Program Name: Russett Southwest SMS Alerts

Program Description: Russett Southwest operates an SMS text messaging program to communicate with customers regarding service appointments, appointment reminders, technician dispatch notifications, promotional offers, and general updates about our heating, air conditioning, and related services.

Message Frequency: Message frequency varies. You may receive up to 4 messages per month, though actual frequency may be higher during active service periods.

Message and Data Rates: Message and data rates may apply. You are responsible for any fees charged by your mobile carrier.

STOP Instructions: To opt out of receiving SMS messages at any time, reply STOP to any message you receive from us. Opt-out requests are processed immediately and no further messages will be sent.

HELP Instructions: For help, reply HELP to any message or contact us at 520.593.7795 or [email protected].

Carrier Liability: Carriers are not liable for delayed or undelivered messages. Compatible with all major U.S. carriers.

By submitting your form and signing up for texts, you agree to receive informational messages (appointment reminders, account notifications, etc.) from Russett Southwest at the number provided. Consent to receive SMS/text messages is not a condition of purchase or service.

Data Sharing

We do not share your data with third parties for marketing purposes. We will never sell or share your number with third parties for marketing. We may share data with our messaging provider or other vendors when essential to business operations and service delivery (e.g., to deliver text messages), subject to confidentiality obligations.

We will disclose personal information when required by law or in the good-faith belief that such action is necessary to cooperate with legal process, protect and defend the rights or property of our Website, or identify persons who may be misusing our Website.

Opt-Out Rights

You have the right to opt out of messages at any time. To opt out, reply STOP to any message you receive from us. Opt-out requests are processed immediately to comply with regulations, and no further messages will be sent.

Arizona Privacy Rights

As an Arizona-based company, we comply with applicable Arizona privacy laws, including the Arizona Consumer Data Privacy Act (A.R.S. § 18-551 et seq.). Arizona residents have the right to know what personal information we collect and how it is used, to request correction or deletion of personal information we hold about them, and to opt out of the sale of their personal information. We do not sell your personal information. To submit a request or inquire about our data practices, please contact us using the information below.

Security

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. Only employees who need the information to perform a specific job are granted access to personally identifiable information, which is stored in a secure environment.

Cookies

We use cookies on this site to help improve your access and identify repeat visitors. We also use Google Analytics to collect aggregate information about how visitors use our Website. You can opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout.

Updates to This Policy

We may update this privacy policy from time to time. If we make material changes, we will post the updated policy on this page with a revised date. We encourage you to review this policy frequently.

Support and Contact

For questions or support, text HELP to any message or contact us at:

Phone: 520.593.7795

Email: [email protected]

Attn: Privacy Officer

Russett Southwest

Arizona, USA

Last Updated: February 2026