Reviews

Always great service! Today Jacques arrived promptly to perform system check on our 2 units. Very pleasant and professional thorough service. Thank you

Thank you Stuart and Guillermo for your prompt service.

Thank you so much Adam H. for quickly fixing my A/C and going above and beyond with his service. I’ve been using them for 4 years and wouldn’t use anyone else.

Marco was here And Cleared out the line. Satisfied with the Service

Jacques was awesome! Thank you !

Stuart was awesome. Prompt and very courteous. Took special care to use shoe covers. Explained the quiet conversion kit thoroughly. Thank you!

Jacques was awesome! Thank you !

Jacques was fantastic for my annual cleaning. And gave tips for how to maintain the unit myself. Thanks

Adam H did a great job explaining and showing me everything. Great service overall. Positive experience.

I have maintenance on my AC/Heater Unit twice a year with Russett Southwest Corporation. I was completely impress with Kevin Estrella, the technician assigned to me. Kevin took the time to discuss any & all issues, answered all questions and provided options for consideration. I will be calling on Kevin to install my new “Smart Thermostat” at my next routine scheduled maintenance. Thank you Kevin for your professionalism and attention to detail and for being such a polite young gentleman. If you want a business that is reliable, honest and operates with integrity, call and schedule your next maintenance appointment with Russett Southwest and ask for Mr. Kevin Estrella.

Stuart was prompt, clear , professional and answered all my questions. Great experience!!

Friendly customer service representatives!

Stuart was amazing. Explained everything throughly…Thank you for the great service from Russett SW

We recently had our HVAC serviced by Kevin Estrella. Kevin did an amazing job, he communicated with us effectively, was polite, and offered exceptional customer service. Being in a new built house has had its difficulties dealing with a variety of trades and varying levels of customer service. However, dealing with Russett and Kevin has been one of the best experiences thus far!

Adam is a fantastic repairman. He explained everything in detail. He was able to get all the work done in short order. He is so respectful and knowledgeable. I would highly recommend Russett to anyone needing help with AC.

Had great service with Kevin loved his maintenance and will be looking forward to seeing him for the winter.

Jacques, did an excellent job and was very thorough in explaining everything. He was very friendly and professional. Made very good recommendations to keep our units running.

Jacques was awesome and very informative

jacques installed surge. looks good

Respectful, efficient, Very helpful in my understanding of temp controls. A worthy employee!!!!!! Stuart went above and beyond any expectations!!! He went out of his way to solve the problem. Very respectful and courteous!!!!!!! Today Emilio and Anthony came and hooked up the ac!!!! They were very respectful, worked very hard in this awful heat. They both get 5 stars!!!!!

Adam was excellent and honest about the AC system which stop working yesterday. He got it up and running with great service. We have always trusted this company for their honesty.

Manny took care of a condensate pump problem & handled it in a professional, efficient manner.

They came promptly to take care of the emergency. Within two days we had our new heat pump installed. The old one couldn’t be saved.

Stuart was a great technician, very courteous and knowledgeable fixed the AC problem

Robert with Russett Southwest was here today to do testing on AC unit for the TEP rebate program. He was professional and informative providing a wealth of knowledge about our new heating and cooling system. He went above and beyond by repairing some stucco which was damaged on installation. He then painted the stucco repair and the chipped paint on the spouting. This was some issues that we made Russett aware of and sent pictures of the of the damage not expecting them to do the repairs. Russett should be extremely proud of this 5 star employee representing the good name of the company. We will continue to use Russett in the future based on Robert's work ethics.

Marco was great. Thank you so much!

Adam H was an angel to restore our AC when it was 106 outside. He explained things really well and was very patient with our questions.

Adam H did a great job for us. He called before coming, fixed our AC and then explained everything about what failed and what our options were. We’ll use Russett again.

We have worked with Russett Southwest for many years, and they have consistently provided excellent service for our nail salon’s HVAC system. Their team is professional, responsive, and highly skilled. Most recently, they repaired our air conditioning quickly and efficiently, allowing us to reopen our salon after days of discomfort. We truly appreciate their dedication and reliable support. Highly recommended!

Jose helped and guided me through my new property's unit and explained everything in detail. Very helpful.

Jose was Great to work with. Knowledgable and professional.

Jason came to my house to service my A/C, and I don’t know what kind of magic he did, but answer it blows 10 degrees colder. Great customer experience from that guy. Would definitely recommend.

Jaques did a great job

Jose is great, RSC helped with all my problems and left me feel cool calm and satisfied.

Jason was absolutely wonderful made my day. Had my system up and running at a reasonable price.

Jason was a pleasure to meet and fixed my air conditioning very prompt

Jason was very professional when he gave me my quote of my air condition today.

Top-notch service from Russet Southwest. Jason showed up on time, knew exactly what he was doing, and got the job done right the first time. No nonsense, just solid, professional work with a great attitude. If you want the job done right by someone who takes pride in their work, ask for Jason. Highly impressed.

Absolutely outstanding service from Russet Southwest! Jason was courteous, professional, and went above and beyond to ensure everything was done perfectly. It’s rare to find such knowledgeable and respectful technicians these days—Jason truly sets the standard. Highly recommend!

Jason my tech today was amazing thank god for Russet thank good for Jason and Cody now my house is cool

Adam H was knowledgeable, fair, professional and answered all my questions. Great experience!!

I recently had the pleasure of having my air conditioning system serviced by Jason from Russet, and I wanted to share my experience. From the moment he arrived, Jason was professional and courteous. He arrived on time, which I appreciated, as it demonstrated respect for my schedule. He took the time to assess my air conditioning unit thoroughly before starting the service. During the inspection, Jason explained what he was checking and why it was important, which helped me understand the condition of my system. He was knowledgeable about the various components of the air conditioner and identified a few areas that required attention. His explanations were clear and free of technical jargon, making it easy for me to follow along. Once he completed the necessary services, Jason provided me with a detailed summary of the work carried out, including recommendations for future maintenance to ensure optimal performance. He also answered all my questions patiently, addressing any concerns I had about the operation of my system. Overall, my experience with Jason from Russet was positive. The service was performed efficiently, and I felt confident in his expertise. I would certainly consider using Russet's services again in the future, especially if Jason is available

We just had our a/c fixed by Jason at Russett Southwest. I can not say enough good things about him and the service he provided. He was very honest and quick with finding and fixing the problem. After being told by a previous company that our 1 year old A/C had failed catastrophically and needed to be replaced at a cost of several thousand dollars, we were so glad we got a second opinion from Jason at Russet Southwest and that it was an easy to fix leak. Soooo happy we chose them for a second opinion!

My technician Jason was the best experience I have ever had and I’ve been with Russett a very long time and have had a lot of great experiences over the years but this was by far the best thank you Jason

Jacque did an amazing job

Jake did a great job he was excellent!

Eric was very informative and polite while performing his system check.

Jacques did great work! Thank you!

Excellent service, showed up on time Thankx Adam H

Russett technician Eric A. came for preventive maintenance service. He was very polite, friendly, knowledgeable & explained things very well. Russett installed the unit 5+ yrs ago.

Jacques did a great job with their inspection

Jose was patient and thorough.

Another seasonal cleaning of my HVAC systems by Russett. Adam H did a superb and very thorough job, taking special care of my 15 year old unit. Great service!

Eric was great and very thorough. He took several photos and went through everything with me and made recommendations. As long as Russett has technicians like Eric, I’ll be a customer. Thanks

Rob H. took his time and completed all his necessary checks to make sure we were taken care of. You could tell he dedicated his time to us in that moment and wasn’t trying to rush through the job. Rob has excellent attention to detail and clearly explained how things worked/what was going on to where someone with little to no knowledge (myself) could understand. Thanks, Rob!

Sal did an awesome job of checking everything including cleaning the outdoor units. Sal showed me the details of everything he checked and answered my questions. I highly recommend Sal abs Russett Southwest.

Amazing prompt service on a Saturday. Our air conditioner was blowing warm air and Adam quickly diagnosed a faulty capacitor and was able to replace it. Blower wheel cleaning and an indoor coil cleaning were also provided. Great friendly service, highly recommend.

Thank you Larry and Anthony for outstanding service. Their interaction with me is to be complimented!!

We had Jacques out this morning to check our AC and he did a great job! Our unit is up in the hot attic and is hard to reach and he just got to it with no complaints! Thanks, Jacques and Russett!

Great service, Manny was communicative and prompt to work with. Happy with our service.

Manny was able to fix the ac today, and got working.

Adam H. Did a great job documenting my systems and explaining their operations and maintenance.

Jose is fantastic he’s come out late nights made sure me and my wife are taken care of I highly recommend this young man and Russett to everyone best HVAC company in Tucson Arizona Office staff is great too can’t say enough good things about Russett

Manny did excellent job very informative thank you!

Adam H. Is a great ambassador for Russet. Extremely knowledgeable and outstanding young man.

Jose was great. He was prompt and explained the all the steps in detail. He answered all my questions.

Jose Bejar is the best highly recommend him and Russett

Excellent job all questions answered and repairs and recommendations done

Jacques did a wonderful job! I recommend him!!

Marco was great!

Wow, what an Amazing experience with Russett SW. The technician Eric was so patient and very informative. He was professional and explained how my system worked. I will be using this great company again. I will also recommend them to all my friends. Russett SW and Eric Rocks. The HVAC Angels

Respectful, Courteous and Thorough!

Jose Bejar did a great maintenance on my hvac system here in Tucson AZ. I highly recommend using russett.

I had a service check and cleaning of my A/C unit. My service technician Jacques was very polite, courteous, and professional. He did a outstanding job of checking my unit and thoroughly cleaning my condenser. My overall experience with Russett Heating and Cooling was outstanding. I highly recommend this company.

Jacques serviced our Air Conditioner/Furnace today. Very pleasant and efficient. I highly recommend him if you need work done on your Air Conditioner.

Eric came over and got our Ac back up and running. Eric was very professional and polite. My husband and I highly recommend Eric and will request him in the future again. I give Eric ten stars rating.

Jacques

Great customer service from Adam H. and Russet as a whole. They take their time and explain things clearly.

Jacques was our service guy, he did a wonderful job and was very polite! Would recommend!!

Jose was professional and friendly. He provided lots of pictures of his analysis of my system. The check up was a great deal but the cost of the recommended repairs was crazy!

Jose Bejar was prompt in fixing our HVAC system at 7 pm. Happy to have Ac again in TucsonnAz.

Marco did a great job on servicing our HVAC unit. Caught a capacitor that needed replace and got it done quick.

Jacques was fantastic. Great and quick service.

Jacques was just great! All set and up to date Great recommendations! Thank you

Manny fixed my heat pump, so the house is cooling down again! Makes me so happy in the middle of the humid, hot monsoon days!!! He took the time to explain to me how things work, too which was really fun.

Adam H excellent and thorough work. Been with Russett 10 years because very reliable service.

Jacques did wonderful job

Adam H was very responsive and knowledgeable! Appreciated that they came out so quickly and got the issues addressed. Would definitely recommend this company!

The service person who came today to do the regular inspection and maintenance on my air conditioning unit was professional, informative, and helpful.

Marcos came and fixed my unit that wasn’t cooling. He got it running and I am very happy with the results.

Russet saved our life—our AC went out in the night and they fixed it first thing Sunday morning!

Manny was fast and got the job done perfectly.

Gabe and Rob installed a new system, showed early, got it all done

Been using Russett Southwest for years. Just recently had Kevin come by and perform yearly maintenance on my AC unit. He was very knowledgeable and I was overall very satisfied with his work. I always recommend Russet to my friends and family for any AC needs.

Adam H was spectacular. We really appreciated his professionalism. And he was so helpful, so nice and kind.

Anthony, Isaac, Danny did a fantastic job! They were professional and answered all our questions. I highly recommend them and this company.

Rob and Gabe were fantastic!!!!

Aaron and Zion were fantastic. Installed a new HVAC and removed the old one in 109 temps! Everyone at Russet worked quickly to get my mom’s AC working and allow her to be back in her home.

Jacques was the tech that came out for the maintenance job. He was very professional and helpful. Not only was he thorough with pictures and notes but also took the time to explain what he found.

We were very pleased with the service we received from Russett Southwest. Adam H showed me the pictures, explained the situation very well, and then took care of the repairs in a very timely manner. We highly recommend Russet Southwest and Adam H.

I've been with Russett for 5 years. They are terrific! Highly recommend! Yeah

Jacques from Russett was knowledgeable and friendly. He was efficient and professional. Jacques made sure to honor the price he quoted. I would recommend Jacques and Russett for your air conditioner needs. Small family owned company feel to their interactions.

Manny was great!

José B came out to my house and did a fantastic job highly recommended him honest and trustworthy

Jose was awsome! On time and quick with his knowledge and repairs

Jose B Did a great job getting my air conditioning unit back up very quickly! Thank you, Russ at Southwest and thank you Jose- for doing such a wonderful job!

Our AC unit completely shut down- Black screen on our thermostat. I called Russet and they sent someone out the very same day! Jose B was awesome and although the problem isn’t fixed yet, he has the part ordered and the appt to install the new thermostat is also set the very next day! Very good customer service- was on the phone setting the appt after 7pm! Thank you Russet!!

Adam H showed up when he said he would, and did some tests to figure out our a/c problem. He’s extremely knowledgeable and can explain what he’s doing and the results of diagnostic tests. Great service, will definitely call again if needed.

We bought a Lennox 16XC x 2 in 8/2016 for up and downstairs and was been happy with install/servicing. 2024 Both motors died in the summer under warranty. There was a quick response/eval and though the diagnostic was a challenge but eventually they figured out the issues. While we waited for ordered parts, they provided an emergency mobile AC unit to bridge when both died at the same time. They appeared to prioritize our fix to get us back to sleeping in our own rooms again. 6/2025 On a routine service, an oil leak was noted in the upstairs unit which led to discovery of a coolant leak. Estimate to replace under warranty was 3100 due to estimated 4lb of coolant and needing 2 techs to remove the unit to complete the coil replacement. While very disappointed in the high cost while under warranty, they were professional, timely, and thorough. Would recommend.

Jacques was great

Thanks to Jacques for the incredible service!

Our unit, 23 years old, started acting up. Had technician Demetrius come out and it was determined it was our compressor which would have been thousands to replace. Cody came out to give us an estimate and we’ve decided to replace both of our systems. Crew came out at scheduled time and worked real hard all day, answering all of our questions. The entire crew was friendly, explained everything especially Aaron G and Manny H. Thank you Russett Southwest for getting us comfortable again.

Jeremy was quick, polite, clean, helpful w/ Air Conditioning follow-up test results & recommendations for future care & needs.

Manny was amazing professional and kind;)

Jeremy was very friendly and explained all to my understanding .

Luke was very friendly and knowledgeable. He explained everything that was done in a way that was easy to understand. Very pleasant experience!!

Manny was great to have work on my AC

Service was above and beyond. Adam H explained what was wrong and did what was needed. He is a good representative fir the company.

The tech was very nice and helpful.

Emilio and Anthony did an excellent job installing our new system. They were super friendly, patient with my questions and clearly eager to help and complete quality job. Well done.

Eric did a great job.today. very through.

Jeremy is great. He was thorough and explained everything to me afterwards.

We are very pleased with the service and skills of the technicians at Russett Southwest. Jeremy, our tech, was very thorough for maintenance today. Thanks Russett.

Rob, Aron & AJ installed and fine tuned our new Lennox furnace/AC unit. Very professional and knowledgable team. Highly recommend them.

Emilio and Anthony went above and beyond. Thank you. Would ask for them for any heating/cooling job in the future. Great job!!

Had our first maintenance service for our new AC that was previously installed by Russet Southwest. Our Technician was Eric who was on time, very thorough on the service to be done, professional and very knowledgeable. Couldn’t be more pleased with the work performed by Russet Southwest here in Tucson. Highly recommend Manny Mendez

Robert, Cody, Caleb were great, and we appreciate them so much.

Adam H had was very professional and completed AC work in a timely matter

Jacques did a great job checking my air conditioning system for its annual maintenance. He was very thorough, knowledgeable, and personable!

Fantastic job! Great suggestions!

Manny was very thorough

Eric was very professional and courteous. Russett Southwest is a great company to service my air conditioner and furnace. Thank you! Adam just serviced my neighbors house (Toni) and did a fantastic job. He was professional and courteous. Thank you!

Marcos came to my house to do an AC inspection and did a great job. Very complete service and professional. Will recommend to others. Thank you

Manny very respectful and great

Jeremy did an awesome job!

Today I spoke with Noe the service manager and had the best experience. He is wonderful and very helpful, very understanding and attentive . Thank you noe!!

A great set of AC standard servicing by Jeremy!

Aaron Garza of Russett installed our new heating and air conditioning system yesterday (6/10/25). He is knowledgeable, efficient and personable. He was respectful of our house, our time, and our comfort. He answered questions clearly. Aaron and his partner did a great job with the installation and duct cleaning. Furthermore, they did an excellent job of cleaning up after the job was done. Aaron is a real asset to the Russett team.

Manny did a good job

Russett is amazing! They were able to come out within less than 24 hours. Adam "the attic man" was tremendously thorough and took his time explaining everything in detail. He even repeated himself in laments terms for this non-HVAC educated customer. He was pleasant to work with and his cander very much appreciated. The best part, my house is cool again!

The guys who came out did a very thorough job. They ended up working a long day in order to make the unit fit. They left the area neat and clean.

Eric was great, very polite and knowledgeable.

Respectful, efficient, Very helpful in my understanding of temp controls. A worthy employee!!!!!! Stuart went above and beyond any expectations!!! He went out of his way to solve the problem. Very respectful and courteous!!!!!!!

Manny serviced the units. Nice guy and I enjoyed having him work on the units

Technician was very pleasant and knowledgeable. Explained problem clearly. We were disappointed that there is no payment plans however Tony worked very hard to get us some discount. Thank you

Jeremy was thorough and efficient Good communicator and made certain I understood the outcome

Manny was very thorough and helpful.

Aaron Garza and Zion Zoza install a new AC unit in my house. I was extremely happy with their work and would recommend them as installers.

Manny was very knowledgeable and helpful. We’ll definitely call them back in future

Jeremy was awesome...communicated well and was thorough Highly recommend

The technician called before arrival and was prompt with required repairs. The technician review work accomplished with pictures and the work request. Great service.

Very thorough from Jeremy. Great work and explanation.

Technician was very knowledgeable and helpful.

Great response time.

Russett came back today with the AC fan motor, only 1 day after ordering. They kindly expedited the installation. Sal was great and efficient. Our AC is back up and running. We are so thankful for Russett.

Jeremy provided through service and preventive repair to keep us cool this summer. Great doing business with Russett.

Did an excellent job, no issues.

Robert was great. And was knowledgeable!

Manny did an excellent job helping repair our air condition. He was diligent in figuring out what the problem was and had the house cool in no time.

Ricardo was wonderful. Considerate, knowledgeable and professional. Our first call if he's available next time we need air-conditioning service from your company

Manny did a great job on our a/c system.

Excellent service by Stuart

Thank you for sending Manny he did an excellent job on my house

Manny was great, good communication and timely service!

Manny, with Russet SW, did a great job inspecting our AC units and making some minor repairs. He explained exactly what needed to be replaced and had many pictures for documentation!

Luke was great! Super knowledgeable and gave us some great tips! Very happy with our service with Russett

Manny did a great job servicing my AC unit.

Adam H was great

Nice professional tech Jeremy on time and polite

Jeremy did a great job - thorough and explained everything clearly.

Adam H was very helpful and explained all steps as he did them. I would like him to do all follow ups.

Great service provided by Eric A. Performed a very thorough inspection of unit.

I give Jeremy a 5 star rating. He was knowledgeable, personable and professional. He took the time to explain everything to me.

I'm very pleased with the service provided by Russett today, and with Manny in particular. He impressed me first by letting me know when he'd arrive and being on time. He was respectful of my home by using footies every time he was indoors. This being a semi-annual maintenance visit, he checked the outdoor unit electrically and cleaned the coils. Inside, he verified the condensate drains, cooling output, and cleaned the filters. He's also a pretty nice guy. My experience with Russett goes back 8 years and I continue to be happy with them.

Adam was H was very methodical and knowledgeable of what repairs were needed and ensured all potential failures were identified and remediated so that my aging system can continue to function

Great job! Adam H. was very knowledgeable and experienced technician.

Very nice and did a great Job!

Jacques did an excellent job with our pre-summer HVAC maintenance appointment. He explained everything and was friendly and a pleasure to work with. Thank you Jacques!

Aaron Garza and zion were very professional and satisfying thank you, russet, Southwest for all your hard work there. You go.

Great experience with Hector Camacho and his help with replacing the parts on my A/C.

Great to work with Manny was excellent

Adam H. Was terrific. He is conscientious and detail oriented. He worked on our three systems and resolved issues. Thank you Adam. Russett is the best!!

Manny was excellent.

Manny Leon is a very efficient service technician.

Adam H. was wonderful to work with, explained everything very clearly, and fixed our issue quickly and thoroughly. Highly recommend!

Needed emergency AC service on a holiday weekend. Manny came and fixed it up and explained everything I needed.

Manny did a super job. He called ahead, arrived on time, and did a thorough job, all with a helpful and pleasant manner. Thanks!

I would use Robert, Aaron and Zion anytime. Spectacular crew.

Jeremy was here for the better part of 1.5 hour for service. He was very thorough in his explanation of my A/C system which was very reassuring.

Adam H. Did a great job diagnosing the problem and making a solution when our AC had a problem late in the day. Thanks Adam!

Luke was amazing, we have had fantastic service with Russett Southwest! Fast service, professional, and friendly!

Jeremy M was very polite and thorough.

I am new to AC having been an evap cooler gal all my life. Coolers are simple; ACs are anything but. I just bought a house with AC and the previous owners recommended that I continue service with Russett Southwest. Had my first maintenance check and Hector was fantastic. He took the time to explain everything he was doing, did a thorough check and, most importantly to a newbie like me, did not try to sell me something I don't need. He mentioned some things I may need to do down the road but nothing today. I will be requesting him for my next maintenance check.

Russett Southwest has done a good job in following up with what they say they are going to do. Today, Tristan came out to check the system. Professional and on time.

Jeremy M. Was wonderful. He was very knowledgeable and cheerful. He gave us a detailed accounting of what the system needed and left the decisions up to us.

Letting Russett Southwest know my technician Jeremy M. did a great job today. He explained what he did and what all the readings were. One reading showed my capacitor was starting to go bad. That got replaced today with my ok. Great thing I bought an extended warranty. Thanks Jeremy, great job.

Eric was very professional and courteous. Russett Southwest is a great company to service my air conditioner and furnace. Thank you!

Great services! Aaron Garza and his colleague installed my new HVAC system 3 days after I accepted the estimate. Very professional, Aaron provided me with all necessary information. They were both extremely polite and they cleaned the working area before leaving. The estimate was very reasonable and within my research on internet.

Tech Kevin was most helpful in finding a significant problem in need of replacement, and then did his best to keep costs down.. Thx for continuous good service...Emilio and anthony are FABULOUS 👌...THANK YOU FOR A JOB INSTALLATION WELL DONE!!!